Client Success

Portal

With our dedicated support services team, when issues surface, we can help. Our Client Success Portal provides Velosio clients and Stratos Cloud Alliance partners with access to expert support at their fingertips.

Your access to submitting, tracking, and historic review of past cases is a simple login away.

Not registered for our support portal? Click here.

If you have any issues logging in, please scroll down to the bottom of the support portal page and click the "Contact Us" button and complete the form. Our team will receive a notification to assist in the registration process.

FAQ

Most Popular Articles

How to Create a Case in the Client Success Portal

Steps on how to create a support case in the Client Success Portal

Trouble Logging Into the Client Success Portal?

How to Log In to the Client Success Portal

How to View Case History in the Client Success Portal

How to Sign the MCA (Microsoft Customer Agreement) in HUB

How to Create a new Customer Profile in Hub

ACH Setup - Velosio

ACH Setup - Velosio

Order Check out

Manage Credit Cards, ACH and select Default Payment Profile for AutoPay in HUB

Manage Credit Cards, ACH and select Default Payment Profile for AutoPay in HUB

Upsize or Downsize an order in Hub

How to send CSP link and sync Tenant

Pay an invoice

How to Create a new order in HUB

Steps to Manage Payment Gateway

Steps to Manage Payment Gateway

Reseller Facing How to add a New End Customer Profile

Upload Company Logo

How to manage and send documents to customers in Hub

How to manage and send documents to customers in Hub

Suspend upsize and downsize subscriptions

Print, download and view invoices

ACH Setup - Stratos Cloud Alliance

ACH Setup - Stratos Cloud Alliance

Partner Facing - Generate and produce End Customer Invoices for Stratos Hub.

Generate and produce End Customer Invoices for Stratos Hub.