Client Success

Portal

 

  
 

With our dedicated support services team, when issues surface, we can help. Our Client Success Portal provides Velosio clients and Stratos Cloud Alliance partners with access to expert support at their fingertips.

Your access to submitting, tracking, and historic review of past cases is a simple login away.

Not registered for our support portal? Click here.

If you have any issues logging in, please scroll down to the bottom of the support portal page and click the "Contact Us" button and complete the form. Our team will receive a notification to assist in the registration process.

FAQ

Most Popular Articles
How to Create a Case in the Client Success Portal

Steps on how to create a support case in the Client Success Portal

Trouble Logging Into the Client Success Portal?

How to Log In to the Client Success Portal

How to setup a Vendor to have another Pay-to Vendor

How to setup a Vendor to have another Pay-to Vendor

How to void a transaction in Bank Reconciliation in Microsoft Dynamics GP

How to void a transaction in Bank Reconciliation in Microsoft Dynamics GP

How to Export a Blank Budget Template in GP2018

Steps to create a budget template that can be used to import a budget into Microsoft Dynamics GP2018

Processing will be aborted. Error text: Compiler executable file csc.exe cannot be found.

Processing will be aborted. Error text: Compiler executable file csc.exe cannot be found.

The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code 2503 & 2502.

The Installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code 2503 & 2502.

Criteria for deleting vendors in Accounts Payable

Criteria for deleting vendors in Accounts Payable

'Management Reporter hexadecimal value is an invalid character' received in MR Service Log when generating newly created report

'Management Reporter hexadecimal value is an invalid character' received in MR Service Log when generating newly created report

System Message 5004 - Unable to execute S:\Applications\EBANKING\DD95000.EXE 1. Windows CreateProcess() error 740.

System Message 5004 - Unable to execute S:\Applications\EBANKING\DD95000.EXE 1. Windows CreateProcess() error 740.

How To: Add an additional depreciation book to all assets for a specific class and category

Steps for adding additional depreciation books to all assets using a specific class and category.

How To: Create a Manual distribution for a Pepay code in Prepaids Processor

Description of how to create Manually distributed prepaids

Error when accessing Attachments in Dynamics SL 2015

Error when accessing Attachments in Dynamics SL 2015

Dynamics 365 BC Dimensions in Configuration Package

Dimensions visible in Configuration Package Business Central 365

Dynamics NAV Fix an incorrect payment processed against a Vendor

Fix an incorrect payment processed against a Vendor due to Payment Method

The Quick Query menu option is unavailable in WebApps under the Shared menu tile

Users are unable to access quick query under the Shared menu in WebApps for Microsoft Dynamics SL

Dynamics GP - Check to see if AA is enabled

Script to see if AA is enabled in Dynamics GP

Dynamics GP - License Type

Difference between Full, Limited and Self Service User Types in User Setup in Microsoft Dynamics GP

How to change date format in Data Format in Data Exchange Definition

How to change date format in Data Format in Data Exchange Definition

Setting up Resource Assignments in Microsoft Dynamics SL 2018

Setting up Resource Assignments in Microsoft Dynamics SL 2018

System Message 10247

System Message 10247

List of the minimum user rights that are required to release various batches in the Microsoft Dynamics SL financial modules

List of the minimum user rights that are required to release various batches in the Microsoft Dynamics SL financial modules

Chat Support