When you try to enter a non-inventoried item on a Field Service transaction, you receive the following message:
Item's master record does not exist.
Symptoms
This problem occurs when the option to allow non-inventoried items has not been marked.
Cause
In order to enter non-inventoried transactions in Field Service in Microsoft Dynamics GP 2010, you must mark the option to allow non-inventory items. To do this, follow these steps:
1. On the Microsoft Dynamics GP menu, point to Tools, point to Setup, point to Project, and then click Service Setup.
2. In the Service Setup window, find the Options section.
3. Click to select the Allow Non-Inventoried Items checkbox.