Views:

Please follow each step in the order listed below.



1. Click on the link Accounts
 

Picture1




2. Move the mouse to the input field Search
 

Picture1




3. Input the account you wish in the Search Box
 

Picture1




4. Click on the Account
 

Picture1




5. Click on the Tab: Products
 

Picture1




6. If you wish to Upsize or Downsize a license, hover over Choose, then click Update Subscription
 

Picture1




7. Click on the Qty Box for Upsizing and Downsizing
 

Picture1




8. Click on the button + to Upsize and Click on the button - to Downsize
 

Picture1




9. Check the box after you have selected the new Qty
 

Picture1




10 . Click on the button Yes!
 

Picture1


You will be taken to the Payment Screen. Once there you can close the page or click on the home button.

This completes the Account Managers process to upsizing an order for a customer. Please advise the customer to login, go to My Orders, Pending Payment and complete the upsize or downsize by checking