Views:
Go to the customer ledger entries
Select one of the entries that needs to be unapplied – then select Process
Graphical user interface, application<br><br>Description automatically generated

Select Unapply entries
You will see all the transactions applied to the one transaction – there could be many lines here

Timeline<br><br>Description automatically generated
Select Unapply
You will get this message – select Yes
Graphical user interface, application, Word<br><br>Description automatically generated

You will get this message if successful

Text, application, table<br><br>Description automatically generated with medium confidence

The entries are now open

Table<br><br>Description automatically generated